RETURN POLICY
No Restock Charge If:
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Material is returned in its original condition/carton within 2 weeks.
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After our two-week grace period the customer can still have restock charges waived if they provide original paperwork. A copy of original sales order is all that is needed.
Exceptions:
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Returned after 2 weeks without original paperwork (15% restock)
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Cut Wire (non-returnable)
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Large quantities that creates overstock (restock charge added)
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Not in original Carton (non-returnable or subject to restocking charge)
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Not in resalable condition (non-returnable)
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Modified (non-returnable)
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Vendor discontinued (non-returnable)
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We reserve the right to adjust credits on pipe and wire based on current market conditions
(If returned material is “non-returnable,” we will return the material back to customer)
Non-Stock Material
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Factory Restock charge plus 15% (our handling fee) plus freight
Exceptions:
(Normal non-returnable/non-stock items)
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Fluorescent Lighting
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Anything more than 1 year old (including defectives as they will be out of warranty)
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Made to order
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Not in original carton
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Not in resalable condition
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Modified
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Vendor discontinued
**Lot credits will be issued on large returns**